OUR VET FOLLOWS UP WITH A PHONE CALL
Our vet always follows up with a phone call.
This is my basset hound, Copper, after he got a bath. He hates water and that’s an understatement. I could say his face shows it, but his face always looks like that.
Years ago, when we first moved to Lindsborg, we took Copper to the veterinarian to get some shots updated and for a general checkup. Copper LOVES the visit to the vet’s office. Me, on the other hand, not so much, for a couple of reasons, but I keep taking Copper back because I can tell they genuinely care about our dog. One of the ways they express this compassion is by calling me the day after we visit.
I remember the first time I ever got a phone call from a compassionate caregiver.
I was somewhat shocked at first thinking, “what could possibly be wrong”, but that wasn’t the case. The doctor was simply calling to ask me how I was doing after my treatment at his office the previous day. I was so caught off guard that I found myself fumbling through the conversation.
My chiropractor, massage therapist, and a few other caring professionals also call to check on me from time to time.
These phone calls say, “I care”. They build a trusting relationship. I know that if my health and wellness providers are willing to take time out of their busy schedules to give me a quick follow up phone call they are committed to my health and wellbeing.
Too often people are shuffled through healing and wellness processes because we are looking away when we need to look closer. The obvious is get more clients, patients, residents, and make more money but the carefully crafted story you are telling by offering an experience of wholeness is getting you repeat customers and referrals.
How are you saying what you want to say to your clients, patients, and residents?
More importantly, are you saying what your customers want and need to hear?
One of my former chiropractor’s offices had a bowl of fresh fruit sitting out on the side table with cold water. The lobby was cozy with comfortable furniture arranged in ways that encouraged communication and when I think back, there wasn’t a time that I didn’t have a conversation with a stranger. This is such an important element for people who need more human connection in their lives.
His office went the extra mile to show patients and guests how much he believed in a healing model that embraced a whole health philosophy. My chiropractor had a patient-centered philosophy that said I value you as a customer and honor your healing.
This thorough process was clearly based on the psychology of perception and a belief that the environment is a critical component of the healing experience.
Grace and Peace,
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